Connext Travel Co., Ltd. ("we", "us") respects your privacy. This policy explains how we collect, use and protect your personal data when you use https://connexttravel.com and our services, in line with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).
1Information we collect
- Contact details: name, phone number, email, LINE ID
- Trip details: date, time, pick-up and drop-off points, number of passengers, nationality and any notes you add
- Account data: email and password (stored encrypted)
- Payment data: payment status and any transfer slip you upload. We never store card numbers — they are handled by our payment provider
- Technical data: cookies required for sign-in and website security
2How we use your information
- To take your booking and arrange the vehicle and driver (performance of a contract)
- To confirm bookings, send quotes and coordinate during your trip
- To process payments and issue receipts
- To reply to messages sent through our contact form
- To publish reviews you choose to share
- To comply with the law, for example border-crossing requirements
3Sharing
We never sell your personal data. We only share what is necessary with
- The drivers and staff serving your trip
- Payment providers (such as Omise) to process payments
- Government authorities when required by law, such as immigration
4Retention
Booking records are kept for up to 5 years after the travel date for accounting and tax purposes. Account data is kept until you ask us to delete it, after which it is deleted or anonymised.
5Your rights
Under the PDPA you may
- Access and receive a copy of your data
- Correct inaccurate data
- Request deletion or restriction of use
- Object to processing or withdraw consent
- Request data portability
- Complain to the Personal Data Protection Committee (PDPC)
Send requests to connexttravel@gmail.com or call 080-843-5577. We will reply within 30 days.
6Cookies
We use essential cookies only — for sign-in, remembering your language and protecting forms. We do not use advertising cookies.
7Security
We use encrypted connections (HTTPS), hash passwords and restrict data access to the staff who need it.
8Contact us
Connext Travel Co., Ltd.
528 Moo 1, Wiang, Chiang Saen, Chiang Rai 57150, Thailand
Phone 080-843-5577 · Email connexttravel@gmail.com