Plans change — we understand. This policy explains cancellations, date changes and refunds for services from Connext Travel Co., Ltd..
1How to cancel or change
- Message us on LINE or call 080-843-5577 with your booking number (e.g. CX261017XXXX)
- Time is counted from when our team receives your request, compared with the travel date
2Refunds
Refunds follow the table above and are based on the amount already paid
- Bank or card payment fees (if any) may be non-refundable
- Refunds are made to the original payment method or to a bank account you provide within 7–14 business days
- No-shows without prior notice are not refundable
3Changing your travel date
- You may change your date once free of charge if you tell us at least 48 hours in advance and a vehicle is available
- If the price for the new date is different, the difference will be charged or refunded
4If we cancel, or force majeure
- If we cannot provide the service, you will receive a full refund or may move your trip to another date
- If border closures, natural disasters or government orders prevent travel, we will move your trip free of charge or refund after deducting costs already incurred (such as prepaid hotels)
5Contact
Phone 080-843-5577 · Email connexttravel@gmail.com